Returns / Exchanges
Big Ten Conference DVD Store will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories.) Clearance, sale, and promotional items are non-returnable. All Special Event Items can only be EXCHANGED for another size of the same item. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Big Ten Conference DVD Store will only refund shipping if your return was a result of our error. Please contact us here to request the appropriate return shipping address.